We’re sorry to hear about that and not sure how your ticket was missed.
We’ve since responded to your ticket and also took your recommendation and added a customer service phone number to our website.
We’re glad to hear that our Water Lentil Protein Powder has had a good effect on you as it is extremely high in naturally occurring vitamins and minerals and has one of the highest digestibility ratings of any protein powder in the world.
We pride ourselves on having great customer service and hope that you continue to be a loyal Plain Nutrition customer.
We’re sorry to hear about the delivery time for the sample packs but in order for us to provide free shipping for the sample packs, we ship them through Canada Post regular letter mail, which can take anywhere from 2-7 business days, depending on your location.
All regular orders ship though Canada Post Expedited Parcel which is typically 1-3 business days.
We hope this helps!
Sincerely,
Team Plain Nutrition
Rated 5 out of 5
Andrew K. –
Verified review - view original | British Columbia, Canada
Delivered in timely manner. Support answers my questions promptly.
Robert –
All went well with the order
Anna G. –
Very fast delivery
Michelle –
amazing customer service.
paul meillon –
My questions were not answered, there is no phone number for customer service
Team Plain Nutrition (store manager) –
Hi Paul,
We’re sorry to hear about that and not sure how your ticket was missed.
We’ve since responded to your ticket and also took your recommendation and added a customer service phone number to our website.
We’re glad to hear that our Water Lentil Protein Powder has had a good effect on you as it is extremely high in naturally occurring vitamins and minerals and has one of the highest digestibility ratings of any protein powder in the world.
We pride ourselves on having great customer service and hope that you continue to be a loyal Plain Nutrition customer.
Sincerely,
Team Plain Nutrition
Anonymous –
Slow delivery
Team Plain Nutrition (store manager) –
Hi,
We’re sorry to hear about the delivery time for the sample packs but in order for us to provide free shipping for the sample packs, we ship them through Canada Post regular letter mail, which can take anywhere from 2-7 business days, depending on your location.
All regular orders ship though Canada Post Expedited Parcel which is typically 1-3 business days.
We hope this helps!
Sincerely,
Team Plain Nutrition
Andrew K. –
Delivered in timely manner. Support answers my questions promptly.
Chase T. –
Prompt delivery, no issues.
Stephanie –
Always processed and delivered quickly
Greg W. –
The website is easy to use, the customer service is responsive and friendly, and the product was shipped very quickly!
Linda S. –
Great delivery contact and a nice handwritten thank you